Privacy Policy

This Privacy Policy explains how Wrench6 (“Wrench6”, “we”, “us” or “our”) collects, uses, shares and protects information when you visit wrench6.com (the “Site”), request a free Google Maps report, communicate with us, or use our services (the “Services”). Wrench6 is a brand of [LEGAL_ENTITY_NAME] (“Pixel6”).

1. Information we collect

Information you give us

• Report requests: your shop name, town, ZIP code, your name, email address, mobile number (optional) and anything you write in the message box.
• Communications: the content of emails, calls, texts and messages you exchange with us.
• Client account information: if you become a client, your business details, billing contact details and the information needed to manage your Google Business Profile. Payments are handled by our payment processor; we do not store full card numbers.

Information collected automatically

• Basic technical data when you visit the Site, such as IP address, browser type, device type, pages viewed, the page that referred you, and the date and time of your visit.
• If you arrive through a personalized link we sent you, the details in that link (for example, your shop name) so the page can show your report information.

Publicly available business information

To prepare reports and to contact businesses that may benefit from our Services, we review publicly available business information, such as a shop's Google Business Profile, its public rating and review counts, its website, and its publicly listed business contact details.

2. How we use information

• To prepare and send your free Google Maps report and confirm whether your town is available.
• To respond to your questions and follow up about our Services.
• To provide, manage and bill for the Services, including monthly reporting.
• To send service and account messages by email, phone or text.
• To improve the Site and our Services, and to understand which of our outreach and marketing works.
• To protect against spam, fraud and misuse, and to comply with legal obligations.

3. Text messages (SMS)

If you give us your mobile number and agree to receive texts, we may send you messages about your report request, your account and our Services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes only service providers that send messages on our behalf, who may use it solely to deliver our messages.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only:

• With service providers who help us run our business, such as email and website hosting, phone and text messaging providers, review-request software, analytics, and payment processing. They may use the information only to provide their services to us.
• For legal reasons, when required by law, or to protect our rights, our users or others.
• In a business transfer, such as a merger, acquisition or sale of assets, subject to this policy.
• With your permission. For example, founding-shop clients agree that we may share their before-and-after results as a case study.

5. Data we handle for client shops

When a shop hires us, we may handle information about that shop's customers, such as names and mobile numbers used to send review requests after a job. We handle this information on the shop's behalf and following its instructions. We use it only to provide the Services to that shop, we never sell it or use it for our own marketing, and we delete or return it when the shop stops using our Services, unless the law requires us to keep it. Each shop is responsible for having the right to share its customers' contact details with us and for any consent required to text them.

6. Cookies and analytics

The Site may use cookies and similar technologies, including analytics tools such as Google Analytics and advertising measurement tools such as the Meta Pixel, to understand how visitors use the Site and to measure whether our outreach and ads work. You can block or delete cookies in your browser settings. To opt out of Google Analytics, you can use Google's opt-out browser add-on.

7. Email communications

We may email business owners about our Services. Every marketing email we send includes our identity, our mailing address and a simple way to unsubscribe. We honor unsubscribe requests promptly. You will still receive necessary service and account emails if you are a client.

8. How long we keep information

We keep report requests and related communications for up to 24 months after our last contact with you, unless you ask us to delete them sooner. We keep client account and billing records for as long as needed to provide the Services and to meet legal, tax and accounting requirements.

9. Security

We use reasonable administrative, technical and physical safeguards to protect information, including encrypted connections, access controls and two-step verification on our accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing info@wrench6.com. Depending on the state you live in, you may have additional rights under applicable privacy laws. We will not discriminate against you for exercising them. We may need to verify your identity before acting on a request.

11. Where we process information

We serve businesses in the United States. Our team and some of our service providers are located outside the United States, including in India, so your information may be processed in countries other than the one you live in. Wherever it is processed, we protect it as described in this policy.

12. Children

Our Site and Services are meant for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the “Last updated” date. If we make significant changes, we will let clients know by email.

14. Contact us

Wrench6 ([LEGAL_ENTITY_NAME])
[MAILING_ADDRESS]
Email: info@wrench6.com
Phone or text: [US_PHONE_DISPLAY]